Privacy Policy
Last updated: May 21, 2025
Protek Roofing & Solar ("we," "our," or "us") operates as part of Protek Property Services and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when contacting us through our website at roofing.protekps.com.
1. Information We Collect
When you submit a contact or inspection request form, we may collect:
- Name, phone number, and email address
- Property address and description of your roofing or solar needs
- SMS opt-in consent status
2. How We Use Your Information
We use your information to:
- Contact you to schedule or confirm roof inspections, estimates, and project appointments
- Send transactional SMS messages related to your service request (inspection reminders, project updates, follow-ups)
- Respond to inquiries and provide customer support
- Improve our services and website experience
3. SMS / Text Message Communications
By checking the SMS consent box on our contact form, you expressly consent to receive text messages from Protek Roofing & Solar at the mobile number you provided. Message frequency varies based on your inspection and project status. Standard message and data rates may apply.
To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.
For help: Reply HELP to any text message, or contact us at info@protekps.com.
We do not sell, share, rent, or trade your phone number or SMS opt-in data with third parties for their marketing purposes. This information is used solely to communicate with you about your inspection or project.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties except as necessary to fulfill your service request (e.g., our CRM or scheduling software) or as required by law.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your Rights
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Opt out of email communications at any time